TO OUR VALUED CUSTOMERS
Pur-O-Zone has been serving our customers through many challenges since 1943. We are in a new challenge with the COVID-19 outbreak. We are proactively working to meet the needs of our customers. As we continue to work through this current environment we will do everything possible to bring forth solutions to the evolving needs of our customers.
There is increased short term demand on the supply chain of our manufacturers and suppliers. Those producing infection prevention items as well as common facility supply hygiene products are experiencing unprecedented shortages. All are working hard to increase production levels. At the current time demand is so high manufacturers are not giving out any definitive delivery commitments. Most are allocating product based on past order history with preference to first responders and healthcare facilities.
We are receiving resupplies daily albeit at a slower rate and are committed to delivering our customer’s orders as soon as they come in. Orders are prioritized in a manner that is of the utmost integrity and fairness.
1. Backorders are filled in the order they are received
2. Quantities may be adjusted based on past demand to meet the needs of all our customers.
3. We will continue to communicate and look for options to keep our customers equipped to properly manage the current threat.
Do not hesitate to communicate with us any concerns you have. Our customer support staff is receiving unprecedented call volumes. Please consider communications via email ( firstname.lastname@example.org ) or our website contact page, you will be responded to in a timely fashion. Electronic orders are logged in immediately and if you are not currently using our online ordering system our sales professionals can enroll you immediately.
We are committed to assisting our customers in any and all appropriate ways and will see this through to the end. As we continue to work together through this stressful time our hope is that we will soon be looking back on this, worn but wiser, ready to begin again with a new understanding of what we all need to do differently to be prepared when crisis inevitably comes our way. Thank you for partnering with us and MAY GOD BLESS AMERICA